![]() Inside the CPU, you will find two RAM sticks. Unscrew your CPU and check the RAM stick. Or reseating the ram into the slots properly might fix the problem. In such condition you might need to replace the RAM quickly. The problem may arise due to faulty ram sticks. I will now explain how both methods work and suggest the best option. ![]() You can diagnose the problem in two ways- manually or with the help of a software. If you have come across majority of the symptoms mentioned above, then you should start with the diagnosis to figure out what the actual problem is. Your attempts to install a new software may fail repeatedly for no reason.The file structure of your hard drive may slowly degenerate until you won’t be able to boot your PC. The frequently used files seems unusually corrupted.Immediate reboot after opening the desktop or a blue screen displaying error messages at the time of restart.Random restarting of the system when some work is underway or the screen freezes frequently.A gradual deterioration in the performance especially when you are running any resource hungry applications.But before you start with the diagnosis I would like to brief you on some other symptoms that indicates an issue with the RAM. In this article you will explore more about Windows Memory Diagnostic Tool. I tried cleaning up the disk, defragmentation, and also checked for hard drive issues.įinally, my problem was solved by Windows Memory Diagnostic Tool - an inbuilt Windows utility that diagnoses the RAM and solves its issues automatically. After few hours, some of the websites and local programs took hours to load while some didn’t open at all.Īt first I ignored the problem but when the PC started crashing right in front of my face, I took it seriously and decided to diagnose the root cause of the problem. When I turned on the PC, it used to run normally, but after an hour or so, it would run slow. In the search box on the taskbar, type Surface Diagnostic Toolkit, then select it in the list of results.Not long ago, my office computer had a memory problem and it goes like this. Get help with Windows upgrade and installation errors Surface battery won't charge or Surface won't run on battery ![]() Submit a service request to Microsoft: Go to Device Service and Repair, register, and then select your Surface to start a service order. If the Surface Diagnostic Toolkit didn’t fix the problem, you can also:įind help on the Microsoft Support site: Visit Surface help and learning to find solutions.Ĭontact customer support: If you want to talk to someone about how to fix your problem, contact us. However, it could take an hour or longer, depending on your internet connection speed, whether updates need to be installed on your device, and the repairs the tool needs to do. The diagnosis and repair time usually averages 15 minutes or less. If it's not already installed, you can download it from Microsoft Store.įollow the on-screen instructions in the Surface Diagnostic Toolkit. Select Start, search for Surface Diagnostic Toolkit, then select it in the list of results. You can skip the tests that don't apply to your issue. Tests include: The toolkit checks for updates and checks different parts of your Surface.
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